You can book your appointment (here) using online booking or you can give the office a call at (404) 566-8045.

At this time, we are only working with adults age 18 and up

1. Cancellation Period: Clients must provide a minimum of 48 hours’ notice for appointment cancellations or rescheduling.

2. Late Cancellations: Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee of $75.

3. No-Shows: Clients who fail to show up for their appointment without prior notice may be charged a no-show fee of $75.

4. Rescheduling: Clients are encouraged to reschedule appointments in advance to avoid cancellation fees or no-show charges.

5. Communication: Cancellations or rescheduling requests should be made by contacting our office directly via phone at 404-566-8045 or email at [email protected]

Our office is proudly in-network with Cigna, Aetna, United Healthcare, and Optum. To streamline our billing process, we utilize Alma and Headway for all insurance-related transactions. For patients using insurance, a profile will be created in Headway or Alma’s system to manage your billing needs efficiently. We kindly request that patients keep a card on file with Alma and/or Headway to cover any co-payments or deductibles that may arise. This ensures a seamless and hassle-free payment experience. For patients using insurance, it is important to provide your insurance information at least 72 hours before your scheduled appointment to allow enough time for verification.

We do accept and welcome HSA/FSA for payment however, it is your responsibility to know if your HSA allows for services provided by out of network providers.

Yes! If you’re located in the state of Georgia, then you may book an appointment for in-person visits. If you’re located outside the state of Georgia then all of our visits are done via video visits. You will receive a link to your email to access the visit.

Our clinic does not prescribe controlled substances. However, you may continue any controlled medication from an outside provider. To ensure there are no interactions with other medications we prescribe, you are required to disclose any controlled substances you are taking. Controlled substances include stimulants, amphetamines, benzodiazepines, and opioids.

Only  established patients who have been with the practice for at least 6 months can request FMLA/Short term disability. This clinic does not grant long term disability under any circumstance. Additionally we do not write letters for emotional support animals or court cases.

There is a $50 fee for any paperwork or letter that requires the PMHNP-BC to complete,  fax or send.

Our clinic maintains a zero-tolerance policy for any patient misconduct, including rudeness, threats, or yelling. On the first offense, patients will receive a written and verbal warning. A second offense will result in discharge from the clinic, accompanied by referrals to other providers to ensure the continuation of your care.

The best way to communicate with your provider is through our patient portal. This allows for secure communication and ensures that your messages are received in a timely manner. You can access the patient portal here: https://www.optimantra.com/optimus/om/patient/login

 If this is the first time, please click on the ‘Set Password’ button to set your password. A link will be sent to your email and from that link you will be able to create a password and then sign on to the Portal.

The portal will provide you access to messaging the provider team and to request appointments through the portal.

We will make every effort to reply your messages within 24-48 business hours. 

In the event of a crisis or emergency, we recommend seeking immediate assistance by calling 911 or going to the nearest emergency room. If you are unable to access the patient portal or need urgent assistance, please do not hesitate to reach out to us by phone.